Business Development Center (BDC) Manager
“My team needs to provide solutions that anticipate all of our customer’s current and future needs”
With customer information into one location, Signal provides BDCs the opportunity to create experiences customized to the needs of every customer.
Turn Customer Insights into Action
View lease-end, finance-end, in-market, and service-engaged customers on the Hot Leads Dashboard. Customize your own Hot Leads to focus on lease buyouts, finance equity, and more.
Align campaigns with corporate messaging to guide customers into the next stage of ownership. Send personalized emails with payoff options, lease-end guidance, and trade-in offers, and reinforce retention by thanking customers for their loyalty .
Use upcoming service appointments to schedule lease-end inspections and sales consultations. Engage customers early so they can make confident decisions about their next vehicle.
Search for VPPs expiring or expired to ensure that your eligible customers who previously enjoyed VPP continue to experience the peace of mind the products offer.
Proactively reach out to customers and engage in sales opportunities sooner to ensure their next dream car is on the lot when they turn in their current lease.
Access all sales, service, and F&I details without switching sites. View lease-end timing, extensions, and offers in a single, comprehensive dashboard.
Get alerts outside of Signal when Customers request payoff and more. Monitor unread alerts and engage at the right moment to capture the sale.
Use upcoming service appointments to schedule lease-end inspections and sales consultations. Engage customers early so they can make confident decisions about their next vehicle.
Search for VPPs expiring or expired to ensure that your eligible customers who previously enjoyed VPP continue to experience the peace of mind the products offer.
Proactively reach out to customers and engage in sales opportunities sooner to ensure their next dream car is on the lot when they turn in their current lease.
Access all sales, service, and F&I details without switching sites. View lease-end timing, extensions, and offers in a single, comprehensive dashboard.
View lease-end, finance-end, in-market, and service-engaged customers on the Hot Leads Dashboard. Customize your own Hot Leads to focus on lease buyouts, finance equity, and more.
Align campaigns with corporate messaging to guide customers into the next stage of ownership. Send personalized emails with payoff options, lease-end guidance, and trade-in offers, and reinforce retention by thanking customers for their loyalty .
Get alerts outside of Signal when Customers request payoff and more. Monitor unread alerts and engage at the right moment to capture the sale.
FY24
Automated Hot Leads
Signal prioritizes customers ready for outreach, providing dealers with the best opportunities at a quick glance.
HINDSIGHT
Service Appointments and TFS Flags
Appointments are a SmartPath Service only
Review upcoming appointments for customers to proactively enhance the experience by scheduling their lease-end inspection and a sales consultation so they can make their lease-end decisions with confidence.
INSIGHT
VPP Sales
When booking an upcoming service appointment, you can view that a customer's VPP is expiring. Inform Service Advisors that your customer is at risk of losing the peace of mind the products offer.
FORESIGHT
Lease Ending
Proactively reach out to customers and engage in sales opportunities sooner to ensure their next dream car is on the lot when they turn in their current lease.
INSIGHT
Single View
Signal provides a single view of customer's sales, service and F&I journey, eliminating the need to use multiple sites to find customer information. Find comprehensive finance or lease contract timing, maturity extensions, and customer offers all in one location.
